Refund policy
Refund Policy
Because each piece is custom-made specifically for you, our refund and return policy differs from that of standard retail products. Please review this policy carefully before placing your order.
Preview and Approval Process
Before your order is shipped, we will send photos of the completed piece to the email address provided with your order.
You will have 24 hours from the time the preview email is sent to review the photos and respond.
- If you approve the preview, we will proceed with packing and shipping your order.
- If we do not receive a response within 24 hours, the preview will be considered approved, and we may proceed with shipment.
- If you would like changes, you may request the color revisions permitted for your order.
Please check your inbox and spam or junk folder regularly to avoid missing your preview email.
Refunds Before Shipping
We want you to feel confident about your custom piece before it leaves our studio.
If you are not satisfied after the permitted color revisions have been completed, you may request a full refund before the order is shipped.
Once a refund has been approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
After Approval and Shipment
Once you have approved the preview—or the 24-hour approval period has passed—and the item has been shipped, the sale is considered final.
Because every piece is custom-made and shipping costs have already been incurred, we cannot accept returns, exchanges, cancellations, or refunds based on personal preference after shipment.
Damaged or Incorrect Items
If your order arrives damaged or you receive an item that is materially different from what you ordered, please contact us within 48 hours of delivery at nathandee.dev@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
- Photos of any visible shipping damage
We will review your claim and, where appropriate, provide a replacement, partial refund, or full refund.
Please keep the item and all original packaging until your claim has been resolved, as additional evidence may be required.
Handmade and Custom-Made Variations
Each piece is individually created rather than mass-produced. Minor variations in color, proportions, details, or appearance may occur as part of the handmade process.
Differences that fall within the normal characteristics of handmade artwork, or requests based solely on personal preference after preview approval, are not considered defects.
Returns and Exchanges
We do not accept general returns or exchanges for custom-made products after shipment.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted or refunded.
Refund Processing
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear in your account.
Original shipping charges are non-refundable unless the item arrived damaged, was incorrect, or a refund is otherwise required by applicable law.
Your Legal Rights
Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
Contact Us
If you have any questions about your order or this Refund Policy, please contact us at: