Shipping policy
Shipping Policy
Thank you for choosing Furstill. Because every piece is individually handcrafted, your order requires both production time and shipping time. Please review the information below before placing your order.
Worldwide Free Shipping
We offer free worldwide shipping on all orders.
There is no standard shipping charge at checkout, regardless of your destination.
Production Time
Each custom piece is made from scratch specifically for you.
Production typically takes 9–12 business days, depending on:
- The complexity of the piece
- The artist’s production schedule
- The time required for preview approval or revisions
Business days do not include weekends or public holidays.
Preview and Approval Before Shipping
Before shipping, we will email you photos of the completed piece for your review.
You will have 24 hours from the time the preview email is sent to approve the piece or request any permitted color revisions.
Once you approve the preview—or the 24-hour review period passes without a response—we may proceed with packing and shipping your order.
Please monitor your inbox and spam or junk folder so you do not miss the preview email. Delayed responses or revision requests may extend the estimated delivery time.
Shipping Time
After the piece has been completed and approved, international shipping typically takes 7–12 business days.
Most orders arrive approximately 16–24 business days after the order is placed, including both production and shipping time.
These timeframes are estimates rather than guaranteed delivery dates. Customs inspections, carrier delays, severe weather, public holidays, local delivery conditions, or other circumstances outside our control may affect delivery.
Order Tracking
If tracking is available for your shipment, the tracking details will be sent to the email address provided with your order after the package has been dispatched.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
If your tracking information has not updated for an extended period, please contact us at nathandee.dev@gmail.com.
Packaging and Damage Protection
Every piece is carefully packed with professional-grade protective materials to reduce the risk of damage during transit.
If your item arrives with:
- Severe shipping damage
- An obvious color defect
- A material problem caused during shipping
please contact us as soon as possible at nathandee.dev@gmail.com.
Include the following information:
- Your order number
- A description of the problem
- Clear photos of the item
- Clear photos of the shipping box and packaging
- A photo of the shipping label, if available
After reviewing the evidence, we will arrange a free replacement for an eligible claim.
Please keep the damaged item and all original packaging until the claim has been resolved.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact us immediately at nathandee.dev@gmail.com. We will try to update the address if the order has not yet shipped, but changes cannot be guaranteed after dispatch.
Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Delivery Issues
Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside our direct control.
If your tracking shows that the package is delayed, lost, or delivered but you cannot locate it, please:
- Check the delivery area and ask members of your household.
- Contact the local carrier using the tracking number.
- Contact us at nathandee.dev@gmail.com if further assistance is required.
We will help review the shipment information and work with the carrier where possible.
Customs and Import Processing
International orders may be inspected or delayed by local customs authorities.
Customs processing times vary by destination and are not included in the estimated shipping time. Any customs delay is outside our direct control.
Contact Us
If you have questions about production, shipping, tracking, or delivery, contact us at: